Today’s interview is with Paige Rainey, the owner of AfterGlow, a tanning an beauty bar based in Avon, CT. I met Paige while I was working at my part-time job earlier this year and after greeting her, I complimented her on her her outfit (she is sooooo stylish). From there was started talking and she told me about her salon and how she got started (I asked her soooo many questions, lol). I then asked her if she would be interested in doing a mini interview for my blog and she was just as excited as I was! I hope you guys enjoy it!
How did you get started in the beauty industry?
I’ve always been interested in beauty and I remember always saying to my friends “wouldn’t it be so awesome if there was a service out there that would just cater to all of our beauty needs like makeup, hair, Etc and come to us?!? Well that is how my first business, Beauty a GoGo started in Philadelphia, PA we did mobile airbrush tanning and beauty services to your door step. In 2012 I was ready to move home to Connecticut and that’s when I decided to open up AfterGlow, a tanning and beauty bar that brings a little bit of hollywood glam to the Farmington valley.
When starting a company, what is one thing you would tell those hoping to start a business to make sure they do?
Have a business plan! Sometimes it’s hard to know all the variables and projections but getting everything down on paper and making sure your numbers make sense is an absolute MUST!
What is your advice to emerging entrepreneurs about overcoming challenges in business?
Be persistent.. The first bank I went to wouldn’t lend me a dime. It’s hard when you are 25 trying to open a business bc more then likely you have NO assets so no one wants to loan you SHIT…Fake it till you make it, and make as many connections as you can ..stay persistent bc if you work hard enough your dreams WILL happen!
What is a book that changed your life and why?
The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company
I’ll never forget in my first marketing 101 class in college, my professor told us this story about the Nordstrom company…that one of the first buildings Nordstrom purchased was formally a tire retail store, even after they had been open for a few years, Nordstrom would still stand behind the previous companys’ tires. So if a customer was dissatisfied with their tire or something happened to the tire, Nordstrom would warranty this previous companys tires even though Nordstrom was in the business of selling shoes and garments. I right then and there was sold on the Nordstrom brand and wanted to know all about what they do because it WORKS!
Customer service is a dying breed in our country so the companies that still offer it I cherish because it is something that means a lot to me, and the way I provide service in my business.
What is a valuable lesson you’ve learned as an entrepreneur?
Don’t let your pride get in the way.
People always like to say “do what you love and you’ll never work a day in your life”. Well the truth is do what makes money because you won’t be happy if what you love doing doesn’t make money ?Know when to make changes, and adjust your business goals and structure based on what is profitable and what isn’t.
What is a financial tip you would give to emerging entrepreneurs that has helped you?
Get a good accountant, I tried doing so much on my own in the beginning and it’s not worth it, leave that stuff to the professionals!
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